About Me
Hello! I'm Devon McCauley, a motivated professional transitioning into HR with a strong foundation in project management and team coordination. I'm experienced in supporting cross-functional groups, improving communication, helping teams work through challenges, and creating structures that help people succeed.
I hold an MBA from Western Governors University, an MS in Information Technology from Southern New Hampshire University, a BS in Software Development from WGU, and an AAS in Computer Information Systems from Clinton Community College. I'm certified in Business Analysis (ECBA – IIBA) and Project Management (Project+ – CompTIA), and I'm currently pursuing my CAPM certification.
I'm skilled in process improvement and data-driven decision making, and I'm interested in applying these strengths to various HR functions including employee support, conflict resolution, communication facilitation, and helping new team members succeed.
- 2016Graduated High School
- 2018Earned Associate of Applied Science Degree
- 2020Received Bachelor of Science Degree
- 2021Graduated with Master of Science Degree
- 2021Started at eDOC Innovations
- 2025Graduated with MBA
I bring a hybrid skill set that combines HR and people operations, project management, and business analysis. Below are some of the tools and competencies I use to support teams and drive positive outcomes.
HR and People Operations
- Employee Support
- Conflict Resolution Assistance
- Communication Facilitation
- Supporting New Team Members
- Clarifying Expectations
- Process Improvement
Project Management
- Agile Planning
- Cross-Team Communication
- Change Management
- Release Coordination
- Prioritization
Business Analysis
- Requirements Gathering
- Workflow Mapping
- Documentation
- Stakeholder Alignment
Tools
- Jira
- Trello
- Zoho Projects
- Confluence
- Notion
- Lucidchart
- Visio
Data & Reporting
- Excel
- Power BI
- SQL for Metrics, Dashboards, and Insights
Project Manager
April 2025 - Present
eDOC Innovations - Middlebury, VT
- Support a blended team of 12 employees and contractors by improving communication, clarifying responsibilities, and ensuring tasks align with individual strengths.
- Facilitate collaboration across development, QA, and product teams to promote smooth handoffs and clear expectations.
- Guide teams through planning, prioritization, and workflow improvements that raise efficiency and reduce friction.
- Serve as a primary contact between internal stakeholders and team members to ensure everyone stays informed and supported.
- Strengthen team relationships through open communication, conflict resolution, and consistent follow-through.
Senior Web Developer
August 2021 - April 2025
eDOC Innovations - Middlebury, VT
- Acted as an informal coordinator for development work, helping team members understand expectations, dependencies, and responsibilities.
- Collaborated with stakeholders and end-users to understand needs and translate them into actionable requirements.
- Supported cross-team efforts to improve processes, reduce errors, and maintain a predictable workflow.
- Ensured compliance with security and confidentiality standards in a regulated environment.
- Contributed to a positive team culture by mentoring junior developers and promoting clear communication.
Quality Assurance Specialist
March 2019 - August 2021
Polly Insurance - Williston, VT
- Analyzed and reviewed 100+ recently sold policies weekly to verify accuracy, compliance with legal requirements, and adherence to company standards
- Communicated with 50+ clients weekly via phone, email, and mail to ensure all documents were signed, completed, and submitted promptly
- Managed a high-volume task queue of 200+ tasks, prioritizing and delegating effectively to meet deadlines and ensure timely completion of all assignments
- Created and maintained comprehensive documentation of quality assurance processes, policies, and procedures, reducing onboarding time for new team members
- Collaborated with cross-functional teams to identify and resolve discrepancies, improving overall policy accuracy and increasing customer satisfaction
- Implemented and maintained quality assurance procedures, improving process efficiency
Technical Documentation Specialist
January 2019 - November 2019
GlobalFoundries - Essex Junction, VT
- Maintained comprehensive technical documentation for semiconductor manufacturing processes, equipment, and protocols, ensuring clarity and accuracy
- Collaborated with engineering and production teams to gather and interpret technical information, translating complex concepts into user-friendly documents
- Developed and updated standard operating procedures (SOPs), training manuals, and technical guides, enhancing the knowledge base for new and existing employees
- Implemented version control and documentation management systems, ensuring easy access and up-to-date information for all team members
- Coordinated with cross-functional teams to streamline documentation processes
- Utilized feedback from end-users to continuously improve the quality and usability of technical documents
Master of Business Administration
Western Governors University
Salt Lake City, UT
April 2025
Master of Science
Information Technology
Southern New Hampshire University
Manchester, NH
August 2021
Bachelor of Science
Software Development
Western Governors University
Salt Lake City, UT
February 2020
Associate of Applied Science
Computer Information Systems
Clinton Community College
Plattsburgh, NY
May 2018
CAPM Certification
Project Management Institute - In Progress
Entry Certificate in Business Analysis
IIBA - December 2024
Project+
CompTIA - March 2019