Devon Develops
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Career Journey

My professional path from technical roles to HR & people operations

Work Experience

Project Manager

April 2025 - Present

eDOC Innovations - Middlebury, VT

  • Support a blended team of 12 employees and contractors by improving communication, clarifying responsibilities, and ensuring tasks align with individual strengths.
  • Facilitate collaboration across development, QA, and product teams to promote smooth handoffs and clear expectations.
  • Guide teams through planning, prioritization, and workflow improvements that raise efficiency and reduce friction.
  • Serve as a primary contact between internal stakeholders and team members to ensure everyone stays informed and supported.
  • Strengthen team relationships through open communication, conflict resolution, and consistent follow-through.

Senior Web Developer

August 2021 - April 2025

eDOC Innovations - Middlebury, VT

  • Acted as an informal coordinator for development work, helping team members understand expectations, dependencies, and responsibilities.
  • Collaborated with stakeholders and end-users to understand needs and translate them into actionable requirements.
  • Supported cross-team efforts to improve processes, reduce errors, and maintain a predictable workflow.
  • Ensured compliance with security and confidentiality standards in a regulated environment.
  • Contributed to a positive team culture by mentoring junior developers and promoting clear communication.

Quality Assurance Specialist

March 2019 - August 2021

Polly Insurance - Williston, VT

  • Analyzed and reviewed 100+ recently sold policies weekly to verify accuracy, compliance with legal requirements, and adherence to company standards
  • Communicated with 50+ clients weekly via phone, email, and mail to ensure all documents were signed, completed, and submitted promptly
  • Managed a high-volume task queue of 200+ tasks, prioritizing and delegating effectively to meet deadlines and ensure timely completion of all assignments
  • Created and maintained comprehensive documentation of quality assurance processes, policies, and procedures, reducing onboarding time for new team members
  • Collaborated with cross-functional teams to identify and resolve discrepancies, improving overall policy accuracy and increasing customer satisfaction
  • Implemented and maintained quality assurance procedures, improving process efficiency

Technical Documentation Specialist

January 2019 - November 2019

GlobalFoundries - Essex Junction, VT

  • Maintained comprehensive technical documentation for semiconductor manufacturing processes, equipment, and protocols, ensuring clarity and accuracy
  • Collaborated with engineering and production teams to gather and interpret technical information, translating complex concepts into user-friendly documents
  • Developed and updated standard operating procedures (SOPs), training manuals, and technical guides, enhancing the knowledge base for new and existing employees
  • Implemented version control and documentation management systems, ensuring easy access and up-to-date information for all team members
  • Coordinated with cross-functional teams to streamline documentation processes
  • Utilized feedback from end-users to continuously improve the quality and usability of technical documents

Key Career Highlights

Transition to HR Leadership

Successfully transitioned from Senior Web Developer to Project Manager role, leveraging technical background to support cross-functional teams and drive organizational improvement.

Team Impact & Support

Built and supported high-performing teams of 12+, creating structures for open communication, conflict resolution, and continuous improvement.

Process Innovation

Implemented quality assurance procedures and documentation management systems that improved efficiency and reduced onboarding time by 30%.

Cross-Functional Leadership

Facilitated collaboration across development, QA, and product teams, ensuring smooth handoffs and clear alignment with business objectives.

Education

Master of Business Administration

Western Governors University

Salt Lake City, UT

April 2025

Master of Science

Information Technology

Southern New Hampshire University

Manchester, NH

August 2021

Bachelor of Science

Software Development

Western Governors University

Salt Lake City, UT

February 2020

Associate of Applied Science

Computer Information Systems

Clinton Community College

Plattsburgh, NY

May 2018

Continuous Learning

I'm committed to staying current with industry trends and best practices in HR, project management, and organizational development. My ongoing certifications and educational pursuits reflect this commitment to professional growth.

  • Recently earned Entry Certificate in Business Analysis (IIBA)
  • Active in professional development and industry networking
  • Continuously expanding expertise in HR, people operations, and organizational strategy